Send us a message
Use the form below to contact our support team. Please do not include passwords, one-time codes or full card details.
Email support
Send your message to support@ytvideocutter.com. A useful subject, such as "Premium access missing" or "Clip failed at download," helps us understand the request.
For a clipping or transcript problem
Please include:
- The YouTube video link.
- Your selected start and end times, if relevant.
- The format and quality you chose.
- The exact error message, plus your browser and device.
For a caption problem, tell us which language or track you selected. You can also check the cutter instructions or transcript page while preparing your message.
For account or payment help
Use the email address from checkout and include the invoice number or transaction reference, charge date and a short explanation. If you paid but Premium is missing, contact us before making another purchase.
For two subscriptions or duplicate charges, provide the references for both payments. Our refund policy explains the review process.
Copyright and privacy requests
To flag a particular source video, use Report DMCA. For a complete written copyright notice, follow the Copyright Claims instructions.
For a data request, email support with "Privacy request" in the subject and explain what you need.
What not to send
Do not email passwords, one-time codes, private login links or full payment-card details. Crop screenshots to the relevant problem and hide unrelated personal information.